• Customer Service
  • Customer Service
  • Customer Service

Customer Service

Guarantee

As we have done for more than 40 years at Eron Johnson Antiques, we guarantee every item sold as represented on the price tag.

Pricing and Availability

We do our best to insure the accuracy of prices listed on our web site, however prices are subject to change without notice. We do apologize for any errors or omissions. We update our website daily, however we cannot guarantee all items are available from the online catalog at the time of your request.

Holds

We will hold any item with no obligation for three business days.

On Approval

To assist in your selections we allow most items to be taken on approval for up to three business days with the guaranty of a check or credit card. If items are not returned within this time period, unless other arrangements are made, we will consider the items to be sold and deposit the funds.

Condition Reports

Due to our large volume of inventory we do not list condition reports online or on our price tags. We are pleased to provide upon request a detailed condition report outlining restorations, additions or damage.

Restoration

Where possible we try to maintain our antiques in their original condition and limit restoration to cleaning and waxing. Further restoration or custom modifications are at the discretion of the client. We can assist you with making an informed decision and provide a list of names of restorers. Please note that these restorers are not employed by Eron Johnson Antiques and we cannot be held accountable for work that they do.

Ordering and Payment

We accept payment by check or money order (pending bank clearance) and securely online by credit card (Visa, Mastercard, American Express, Discover) and by PayPal. We can also process your credit card transaction by telephone. If you prefer to make payment by bank wire transfer please contact us and we will assist you.

Shipping and Delivery

We are pleased to arrange shipping worldwide. Our items are shipped with a delivery company that has experience in the handling of antiques. Smaller items may be packed in our showroom by our trained employees and shipped by USPS.  Shipping fees vary depending on the value and size of the item shipped and the final destination. We will provide shipping quotes for your approval. If you have not received your order within the expected time period please contact us and we will track your shipment.

We ask that you inspect your delivery immediately upon arrival. In the unlikely event of damage, please make note of any damage to boxes, product defects or errors when you sign for your delivery and report any issues  to us promptly by or telephone (+1 303.777.8700) and we will contact the shipper. All items are fully insured by the shipper while in transit. Insurance claims for damage are subject to the shipper's terms and conditions as listed on their bill of lading.

For international destinations we will do our best to estimate arrival dates, however your order may be subject to delays in customs clearance from your home country. Please note that for a delivery to a final destination outside the United States, you will be responsible for the payment of any import duties.

Returns and Exchanges

Items purchased online may be returned in identical condition for a full refund (less shipping charges) within thirty days. Please notify us within two days of receipt of your intent to return the items.

Items purchased in our showroom, excluding sale items, may be returned for full store credit (less shipping charges) within 30 days. If you are unsure about your selections we encourage you to take items out on approval before purchasing. Please note that items that have been restored or customized at your request are non-returnable and non-refundable.